- This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.
- Onsite support only after scripted remote diagnosis (depending on system and location) - technician and/or part is dispatched usually within 1–2 business days after remote diagnosis confirms a covered issue.
- Business Hours only phone, email or chat support (not including support for Software related issues).
- Advanced Exchange (for monitors, docks, some peripherals) – Basic Hardware Service may use next business day Advanced Exchange: Dell ships a replacement unit the next business day after phone/online diagnosis, subject to availability and region.
Dells basgaranti täcker reparation eller utbyte vid tillverkningsfel. Med tjänsten Onsite Service görs först en fjärrdiagnos och om Dells tekniska experter bedömer att det inte går att lösa situationen genom fjärrsupport besöker en supporttekniker platsen, vanligtvis inom 1-2 arbetsdagar. Support när du behöver det, där du behöver det – bekvämt och praktiskt.