- 24x7 access to Dell experts - Around-the-clock phone and online support from in-region Dell technicians for covered hardware and common software issues, so users can get help whenever they need it.
- Business-class response vs. basic warranty - Faster, more predictable repair models (such as next business day-style service on eligible systems) significantly reduce downtime compared to basic hardware warranty alone.
- Consistent, fleet-wide support - A standardized, easy-to-quote offer that provides the same level of business-class support across your PC estate, simplifying how you manage support entitlements.
- Lower IT workload on break/fix - Dell takes on the front-line troubleshooting and case ownership, freeing internal IT teams from routine break/fix so they can focus on strategic projects.
- Foundation for ProSupport Suite upgrades - Acts as the entry point into the ProSupport Suite for PCs, giving customers a smooth path to add advanced capabilities later (like predictive support, accidental damage, or Keep Your Hard Drive) as needs grow.
Förbättra din serversupport med Dells uppgradering från 5Y Next Business Day till 5Y ProSupport för ISG. Detta utökade serviceavtal garanterar att din utrustning får omfattande täckning under hela avtalsperioden på 5 år. Njut av bekvämligheten med service på plats, där både delar och arbete ingår, vilket säkerställer att driftseffektiviteten upprätthålls med minimal driftstoppstid. Med svarstid nästa arbetsdag kan alla problem hanteras omedelbart så att din verksamhet kan fortsätta att fungera smidigt.