HPE Proactive Care 24x7 Service
Utökat serviceavtal - material och tillverkning - 5 år - på platsen - 24x7 - svarstid: 4 h
Information
Ej i lager, kan gå att beställa
Tillverkare
Hewlett Packard Enterprise
Artnr
U2D99E
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Information
- Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HPE employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.
- Specifikation
