Dell Uppgradera från 3 År Basic Onsite till 4 År ProSupport Plus
Utökat serviceavtal - material och tillverkning - 4 år - på platsen - 10 x 5 - svarstid: NBD
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Information
- Priority access to ProSupport engineers 24x7, priority parts dispatch and collaborative third party assistance to quickly resolve hardware and software issues
- Designated Technology Service Manager, an advocate for issue resolution and monthly reporting
- Predictive analysis for issue prevention and optimization enabled by SupportAssist and Secure Remote Services (ESRS)
- Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by SupportAssist and Secure Remote Services (ESRS)
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Specifikation
