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- Maximum uptime with predictive and self-healing support - SupportAssist technology helps detect issues before users are impacted and can automatically create cases and run remediation scripts on eligible systems, reducing both incidents and time to resolution.
- Accidental Damage protection for real-world use - Coverage for qualified drops, spills and electrical surges on supported devices helps customers avoid unexpected repair bills and device replacement costs, especially in high-risk or highly mobile environments.
- Data control with Keep Your Hard Drive - If a covered drive fails, customers keep the drive and its contents while Dell replaces the hardware-supporting compliance, audit and data-privacy requirements where sensitive data cannot leave the premises.
- Priority, 24x7 access to experts plus NBD onsite repair - Customers get around-the-clock priority routing to experienced ProSupport engineers and next business day onsite service after remote diagnosis for covered issues, helping resolve problems faster and minimize downtime.
- Lower IT burden and more predictable costs - By bundling advanced support, logistics, and protection in a single offer, ProSupport Plus reduces the volume and complexity of break/fix work for IT and helps avoid unplanned out-of-warranty expenses over the PC lifecycle.
ProSupport Plus skapades som en reaktion på dagens föränderliga datacenter och komplexa miljöer. Tjänsten kombinerar expertis, teknik och analyser så att du kan införa komplexa tekniker utan att oroa dig. Denna avancerade support förbättrar prestandan och stabiliteten proaktivt i dina kritiska system, så att du kan fokusera på verksamhetens strategiska mål.
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